Shipping policy

At Viny, we want to get your new favorite shoes to your doorstep as smoothly as possible.

Delivery Rates

• Orders over 179 AED: FREE Delivery (Standard Areas).

• Orders below 179 AED: Flat shipping fee of 20 AED.

• Remote Areas/Western Region: A flat delivery fee of 50 AED applies to all orders.

• Cash on Delivery (COD): To make our shoes more accessible, we have set the COD service fee at only 10 AED.

• 🎁 Special Welcome Gift: First-time customer? We’ll include a Free Gift in your first box to welcome you to the community!

Pro Tip

Pay online via Credit/Debit card to skip the 10 AED COD fee and speed up your checkout process!

Note: All shipping and COD fees are paid to our courier partners and are non-refundable.

🔄 Return & Refund Policy

We know the biggest fear of buying shoes online is the fit. We’ve eliminated that fear with our "No-Questions-Asked" policy.

The "Perfect Fit" Guarantee

• 1st Exchange or Return is FREE: If the shoes don't fit or you change your mind, your first return or exchange request per order is completely FREE (Standard Areas). We will pick up the item at no cost to you.

• Subsequent Requests: To prevent service abuse, any additional exchanges or returns for the same order will incur a 30 AED service fee.

• Remote Areas: Returns from Western Region/Remote areas incur a 50 AED fee.

Condition for Returns

To be eligible for a return or exchange, items must be:

1. Unused and unworn (no scuffs on the soles, please!).

2. In the original packaging and condition.

3. Requested within 7 days of delivery.

Refunds

• Online Payments: Refunds are processed back to your original payment method within 7–14 working days.

• Cash on Delivery (COD): Refunds for COD orders are issued as Store Credit. This credit never expires and can be used for any future purchase.

• Rejected Returns: If an item is returned used or damaged, the return will be rejected, and the customer will be responsible for the delivery charges to have the item sent back to them.

How to Start a Return

1. Contact Us: Reach out via WhatsApp at +971 58 596 6196 or email Sales@nextidea.ae.

2. Pack it Up: Ensure the shoes are in their original box.

3. Pickup: We will schedule our courier to come to you!

Exceptions / Non-returnable Items

  • Unfortunately, we cannot accept returns on final sale items or gift cards.

If you have any questions or need further assistance, please contact our customer service team. We are here to help!

Thank you for choosing our store. Happy shopping!